FAQs

No. Royalux strictly prohibits the posting of any fundraising, donation, or promotional links within our groups, pages, or community platforms. This includes appeals for personal causes, charities, business ventures, sponsorships, events, or any form of crowdfunding or financial request (e.g. GoFundMe, JustGiving, PayPal, etc.).

While we fully recognise that many of these appeals are genuine and well-intentioned, our community spaces must remain focused, consistent, and free from unsolicited requests. Allowing fundraising or promotional content — regardless of its purpose — can lead to misuse, unfair pressure on members, and unmanageable moderation challenges.

Although Royalux has supported specific causes in the past, any fundraising or charitable support is entirely at our discretion, and will be publicly announced through our official channels only. We do not accept or review external fundraising requests or promotional content under any circumstances.

We would also respectfully ask that you do not contact Royalux staff members privately with donation links or appeals. Due to the high number of messages received, all team members have been instructed to disregard and not respond to any such messages moving forward.

To protect the safety and experience of our community:
• No fundraising or financial appeals are permitted for any reason.
• All such posts will be removed without notice.
• Repeat or deliberate breaches may result in permanent removal from the group and account closure.

We appreciate your understanding and cooperation in helping us maintain a safe, respectful, and focused community for all Royalux members.

We’re sorry to hear that you’re thinking about leaving Royalux, but we fully respect your decision.

If you’re considering closing your account, we strongly encourage you to first explore the safer play tools available in your Responsible Gaming settings — including time-outs, deposit limits, and self-exclusion — which are designed to offer greater control and support when needed.

Should you wish to proceed with a permanent account closure, you can do so by either:

• Submitting a request through your account under the Responsible Gaming section, or
• Emailing us at [email protected] using the email address registered to your account.

Important information before closing your account:

• All valid tickets purchased prior to your account closure will remain active and fully eligible for entry into their respective draws.

• Any winnings from valid entries will still be processed and paid in accordance with our Terms & Conditions.

• Account closures are permanent and cannot be reversed once actioned.

• Refunds will not be issued for any tickets, entries, or credit remaining at the time of closure.

• Account closure requests may take time to process, particularly during busy periods. If your request relates to gambling concerns, we strongly recommend locking or self-excluding your account immediately via the Responsible Gaming section while awaiting confirmation.

• If you have previously opted in to receive marketing communications (such as emails, SMS, or push notifications), these will be automatically disabled as part of the account closure process. You will no longer receive promotional messages from us once your account has been closed. If you require confirmation or further assistance with this, please contact our support team and we’ll be happy to help.

We thank you for being part of the Royalux community and for your support. If you have any questions or require assistance during this process, our team is always here to help.

Royalux is proud to support a range of established charities, community initiatives, and meaningful causes through carefully considered partnerships. We are committed to giving back where possible and take great pride in the positive impact our brand has had within the wider community.

Due to the generous and supportive nature of our platform, we often receive personal messages from individuals or families seeking financial assistance. While we genuinely empathise with those facing hardship, it is important to clarify that we are not a registered charity and can not offer any financial help or donations to individuals.

We kindly and respectfully ask that you do not contact us with personal appeals for financial help. We fully understand the challenges many people are facing, and this request is made to ensure fairness, clarity, and consistency in how we manage our charitable commitments.

If you or someone you know is in need of help, we strongly encourage seeking assistance through the appropriate and qualified channels.

The following organisations are well-equipped to offer expert guidance and practical support:

• Citizens Advice – Free, confidential advice on benefits, housing, and financial matters.

• StepChange – National charity offering debt advice and support.

• Turn2us – Provides help to people in financial difficulty through grants and benefits information.

• Local Authorities – Often have emergency hardship funds and connections to local support services.

If gambling is causing hardship please seek help, you will find useful contact links on our FAQ’s.

We are incredibly grateful for the trust and support of our community and remain committed to making a difference where we can, through thoughtful and responsible giving.

At Royalux, we’re proud to have supported a number of individuals, community events, and charitable causes. However, we do not operate a formal sponsorship programme and we are not currently accepting sponsorship requests.

All sponsorship activity is handled privately and entirely at our discretion. On rare occasions, we may reach out directly to individuals, organisations, or initiatives that we believe reflect our brand values and where we feel our support could make a genuine difference. This approach ensures that any partnerships we engage in are carefully considered, authentic, and aligned with our vision.

We understand there are many worthwhile causes and creative opportunities out there, and while we truly appreciate the interest, we kindly ask that sponsorship enquiries not be submitted at this time.

We remain committed to giving back in meaningful ways where and when we can — often quietly, and always thoughtfully.

At Royalux Competitions, we pride ourselves on delivering fast, reliable payouts — often much faster than industry expectations.

However, as a responsible operator, all winnings are subject to standard verification and security checks, and processing times can vary slightly depending on demand, prize type, and individual circumstances.

We have established the following timeframes as maximum processing windows, though in practice, most winners receive their prizes well before these limits are reached:

Cash Prizes

Winners of cash competitions can expect payment within 24 hours, subject to successful identity and eligibility verification. In most cases, payments are completed within just a few hours.

Physical Prizes

All physical items — including tech, lifestyle products, and vehicles — are dispatched or made available for collection within 24 hours, unless a different timeframe is explicitly stated in the competition description. Tracking details or collection arrangements will be provided promptly once confirmed.

Ticket Bundles

Ticket bundles awarded through competitions, promotions or offers are processed manually by our team. While we aim to apply these the same day, please allow up to 48 hours during peak periods.

 Site Credit

If site credit is won via an Instant Win, it will be automatically applied to your account immediately.
If awarded through a main competition prize, please allow up to 12 hours for it to be manually credited.

We kindly ask all customers to allow these processing times before contacting our support team. Rest assured, we are committed to ensuring all prizes are fulfilled as quickly and securely as possible — and in the vast majority of cases, we process and deliver well within the timeframes listed above.

If you have any concerns or believe your winnings may have been delayed beyond the timeframes noted, please don’t hesitate to reach out to us via our Contact Page or message us directly on our Facebook Page.

Entering with Royalux Competitions is quick, straightforward, and open to all eligible participants aged 18 or over residing in the United Kingdom.

Here’s a step-by-step guide to ensure your entry is completed correctly and securely:

Choose a Competition You’d Like to Enter

From our homepage or competitions section, simply click on any live competition that catches your eye. Each listing provides:

• The prize on offer
• Entry price per ticket
• The total number of tickets available
• Instant Win prizes (if applicable)
• The draw method (Live or Auto Draw)
• Entry deadline and any restrictions applicable to that competition.

Answer the Competition Question

To ensure compliance with UK regulations and to maintain the competition’s skill-based format, each entry requires you to correctly answer a question. This is a mandatory step.

⚠️ Incorrect answers will disqualify your entry and no refund will be issued, so please answer carefully.

Choose Your Number of Entries

Select how many entries you’d like to purchase. Your cart will show:

• Number of entries selected
• Entry subtotal
• Total payable amount

You can repeat this process for as many competitions as you’d like (up to the maximum allowed per person per competition).

Proceed to Checkout

Click “Checkout” and log into your Royalux account. If you don’t already have an account, you’ll be prompted to create one. Please ensure all personal details are correct, including:

• Full legal name
• Address
• Date of birth
• Contact email and phone number

 This information is used for eligibility, ID verification, and prize fulfilment — and must match any identification provided if you win.

Payment

Complete your secure payment using a valid UK debit card. You must use a card registered in your name. Joint accounts may be subject to verification.

Once payment is confirmed:

• Your entry is final
• You will receive a confirmation email with your ticket numbers
• Your tickets will also appear under “My Account” → “Recent Tickets / Recent Orders”

Check for Instant Wins (If Applicable)

For competitions that include Instant Wins, you will be notified immediately on the website or via email if your ticket number matches an Instant Win prize.

All winnings will appear under your ‘Wins’ tab in your Royalux account.

You’re In the Draw!

You’re now officially entered into the competition. You can view:

• Your ticket numbers
• Competition closing date
• Draw method (Live Draw or Auto Draw)
• Any Instant Wins you may have hit

Winners are selected via either Google Random Number Generator (Live Draws) or our secure Auto Draw system, and all results are published on our website and social media.

Postal Entry Route

Royalux Competitions also offers a free entry method. Full instructions for this can be found in our Terms & Conditions. Postal entries must meet all requirements and must still include the correct answer to the competition question.

At Royalux Competitions, we are fully committed to promoting responsible participation in all of our competitions. While we are a skill-based  competition platform and not a gambling operator, we recognise the importance of safe play on our site.

To support this, we provide users with the ability to set personal limits within their account. These limits include:

• Setting spending limits over a selected time period
• Activating self-exclusion, which allows you to voluntarily block access to your account for a fixed period or indefinitely

You can manage these settings at any time by logging into your account and visiting the Responsible Play Area.

Self-Exclusion

If you feel that your participation is no longer manageable or is negatively impacting you, we strongly encourage the use of our self-exclusion tool. Once activated, your account will be locked and inaccessible for the duration selected.

Need Support?

If you are concerned about your play or someone else’s, we also recommend speaking to one of the following professional organisations for free, confidential advice and support:

• BeGambleAware – www.begambleaware.org | 24/7 Helpline: 0808 8020 133
• GamCare – www.gamcare.org.uk | Live Chat and Support Forum Available
• National Gambling Helpline – Call 0808 8020 133 (Free, confidential and open 24/7)

Your wellbeing is our priority. If you have any concerns or questions regarding limits or exclusion tools, please don’t hesitate to contact our customer support team for assistance.

The Progressive Jackpot (PJ) is a brand new, never seen before feature we’ve had developed as an exciting free giveaway donated from our profits and we reserve all rights.

Every time you place an order with us, a % of your order amount gets added to the PJ total. The PJ amount updates in real time on the website homepage so you can always see how much is in it to be won. The jackpot can be won randomly at any time when placing an order through Royalux (paid, free or through a Ticket Bundle) & you will receive an email if you win! Once the Jackpot has been won, the total will reset to £0 and start building again.

We will post our Progressive Jackpot winners on our Facebook page

Note: This is a new feature and issues may arise. If so, Royalux Competitions decision is final

Ticket Bundles are processed manually by our team and may take up to 48 hours to be added to your account, depending on order volume and operational demand. In most cases, however, bundles are processed on the same day.

If 48 hours have passed and you believe your Ticket Bundle has not yet been applied to your account, please follow the steps below before contacting our customer support team:

How to Check If Your Ticket Bundle Has Been Added:

1. Log in to your Royalux Competitions account
2. Navigate to ‘My Account’
3. Select ‘Recent Orders’
4. Look for an order with a £0.00 total — this reflects the manual processing of your bundle
5. Click ‘View’ to see your assigned ticket numbers

Additionally, you will receive an email confirmation once your Ticket Bundle has been successfully added. This confirmation will:
• Display a £0.00 order total
• Show “N/A” in the address section
• Include your ticket numbers and order reference

Please check your email inbox and junk/spam folder for this confirmation before contacting us.

If you’ve followed all of the above steps and still cannot locate your Ticket Bundle or confirmation, please feel free to contact our customer support team, who will be happy to assist you.

After Dark™ is an exclusive, trademarked competition model developed and owned solely by Royalux Competitions Ltd. As the originators of the After Dark™️ we retain all intellectual property rights associated with its structure, name, and operation.

Key Features of After Dark™ Competitions:

1. Time-Restricted Access

After Dark™ competitions are open only during designated overnight hours, typically between 9:00 PM and 9:00 AM. These operating hours will vary at the discretion of Royalux Competitions.

2. Instant Wins Only – No Main Jackpot

Unlike our standard competitions, After Dark™ does not include a main jackpot prize. All available prizes are distributed via Instant Wins, randomly awarded at the point of purchase.

Additionally, each After Dark™ competition includes a £50 bonus Site Credit prize, awarded through an automated draw once the competition has ended or sold out.

3. Enhanced Odds

After Dark™ competitions are intentionally designed to offer highly favourable odds, with a limited entry window, competitive prize structures, and no substantial Jackpot. This format provides participants with an increased probability of securing a win compared to standard competitions.

All Instant Win outcomes and bonus prizes are processed automatically through our secure backend systems that we have no control over. Winners are notified via email and may also view any winning entries within their online account.

Disclaimer: After Dark™ is a protected feature of Royalux Competitions Ltd. We reserve the right to alter, pause, or withdraw this feature at any time from our website.

While rare, any technical issues or discrepancies that arise will be addressed in accordance with our Terms & Conditions, and all decisions made by Royalux Competitions will be final.

Auto Draw competitions operate similarly to our standard competitions, with one key distinction: the winner is selected automatically by our secure system, without a live draw.

Once a competition has either sold out or the countdown timer ends, the system automatically selects a winner by generating a random winning ticket number from all valid entries. This draw takes place approximately 15 minutes after the competition closes.

The winning participant will receive an email notification, and all Auto Draw results are published and available to view at any time on our Draw Results page.

Entry Eligibility

To be eligible to win an Auto Draw competition, entrants must have correctly answered the competition question at the time of entry.
Entries with incorrect answers will not be included in the final draw, and no refunds will be issued for disqualified entries.

Important Notes on Auto Draws

• Royalux Competitions has no control over the outcome of any Auto Draw. Winners are selected entirely at random by our automated system, which operates securely through our automated website.

• In the rare event of a technical malfunction or failed Auto Draw, Royalux reserves the right to carry out a manual draw using Google Random Number Generator. Where possible, this will be conducted live via our social media channels to ensure full transparency.

All Auto Draw competitions are subject to the same eligibility checks, verification procedures, and Terms & Conditions as our live competitions.