Frequently Asked Questions

You must be 18 years or older to enter, as well as a resident of the UK or Northern Ireland.
We can’t accept entries from outside these areas, as other countries’ laws for running competitions
vary, and ours have been organised to comply with national laws.

You can enter a competition by clicking “Enter Now”. Answer the question and select the number
of entries you want. Only correct answers will be entered into the draw. You can find all your
entries in your Basket. Click “proceed to checkout” to process the order. Existing customers will be
asked to log into their account. If you’re a new customer, you will need to enter your details. Tick
the box which says you accept our Terms and Conditions.
After completing your purchase, you will be sent an email confirming your order details and ticket
number(s). If you have answered the question correctly, you will be entered into the prize draw – good
luck! If you have not answered correctly, you will not be entered into the draw.
If you haven’t received an email from us confirming your entry and whether you got the question
right or wrong, please check your spam folder. If it’s not there, please email us at
[email protected]


We also offer a free postal entry route. Multiple entries may be made up to the maximum entries per person, per competition. Please send your name, address, telephone number, email
address and answer to the competition question to us to this address:


Royalux Competitions Limited,


3 Union Street,

Brechin,

Angus,

Scotland, DD9 6HG


You must agree to our T’s & C’s or your postal entry will be disregarded. All postal entries must be
sent by first class post. Bulk entries are not accepted & will be counted as a single entry. Each postal entry must be sent separately.

Everyone who selects the correct answer to the question is entered into a draw. The winner will
then be chosen at random from all the correct entries during a live draw on Facebook using a
random number generator.

Yes, if you would like to come and witness a live draw please email us to arrange.

When the competition has sold out OR the timer has ended! Don’t forget to tune into our Live
Draws over on Facebook [LINK] to find out if you’ve won!

If you are a main prize winner, you will be contacted by telephone within 24 hours of the live draw.
Up-to-date contact information is very important! If we can’t contact you within 14 days of the
competition’s closing date, we will need to choose another winner and you won’t be able to claim
the prize. You can check and manage your details through your Account. Winners list are sent out
by email every Wednesday & Saturday and our Facebook page is regularly updated with the
winners list.

Every time you enter a competition, we send an email with your order details and ticket number(s).
You can also find your tickets in the My Account [LINK] section on our website.

Main prize draws take place on Wedensday & Sunday @ 9.30PM!

Winners’ pictures are used to evidence your win & for advertising purposes on our social media accounts. However, if you would prefer not to have your photo used, please let us know.

We pride ourselves on delivering prizes to our winners as quickly as possible.

Yes, you are welcome to collect your prize but we do offer free delivery to all our winners.
Collections would need to be pre-arranged via email.

No, you do not need a Facebook account to take part in our competitions. We use Facebook as a
platform to stream our live draws & to interact with our customers. You are not at a disadvantage if
you don’t have a Facebook account.