HOW DO I CONTACT YOU?

Before getting in touch, we kindly ask that you review all our Frequently Asked Questions, as it covers many of the most common queries.

If your question remains unresolved, you are welcome to contact us using one of the official channels below:

📧 Email:
General enquiries can be sent to:
[email protected]

Contact Form:
Submit an enquiry via our secure online contact form.

Facebook Messenger:
You can reach us directly through our official Facebook page.

 Call Back Request:
To request a call back, please email us with your full name, contact number, and a brief description of your enquiry. A member of our team will be in touch as soon as possible.

⚠️ Important Notice – Unofficial Communication

To ensure every enquiry is recorded, tracked, and responded to efficiently, we respectfully request that you do not contact Royalux staff via personal Facebook accounts or mobile numbers.

Our staff have been instructed not to respond to private messages outside of our official channels. This policy ensures all communication is securely documented, allowing us to provide consistent and fair customer service to all users.

 Response Time

We aim to respond to all messages within 48 hours. During periods of high demand, response times may vary — however, we always strive to get back to you as promptly as possible.

For urgent matters, we recommend contacting us via our Facebook page, where our support team is most active and responsive.